BORTECH

Sage ACT! plug-in for 3CX Phone System

2010-11-25T10:05:00.008-03:00

The Sage ACT! plug-in allows the integration between 3CX Phone System and Sage ACT! It works in conjunction with 3CX Assistant, and allows looking for contact information in Sage ACT!

The plug-in is able to look for contact information in the Contacts and / or Companies tables using all the phone related fields, show the contact details in a screen pop-up, opening the contact record in Sage ACT!, create a new contact if it has not been found, and save the call information in the contact's history.

Launching outbound calls from the Sage ACT! interface is already available using the 3CX TAPI service provider. You just need to press the "Phone Contact" button, and the call will be launched and automatically connected to your extension!

The plug-in supports Sage ACT! 2011 Pro and Premium editions, and Sage ACT! 2010 Standard and Premium editions. Translations are available for English and Spanish, and more languages can be easily added.

A FREE 30 days trial is available for download. A complete user's manual is also available. For more information visit our site.

SugarCRM plug-in for 3CX Phone System

2010-10-03T03:14:00.005-03:00

The SugarCRM plug-in for 3CX Phone System allows the integration between 3CX Phone System and SugarCRM. When an inbound call arrives to your extension, it looks for contact information in SugarCRM and shows the contact details in a screen pop-up. Also, you can easily launch outbound calls from the SugarCRM web interface.

Every phone field for a Contact, Lead or Account is used to match the callerid. You can configure the lookup order between these tables, and for example decide to avoid looking in the Accounts table.

Features like opening the contact record directly in SugarCRM, creating a call history record, and creating a new contact when the callerid is not matched are also included.

Launching calls from the SugarCRM web interface is really easy! You just need to add the customizations package included with the installation, and new links will be automatically added to the Contacts, Leads and Accounts pages. Clicking on the selected link will lauch an outbound call to that contact and connect it to your extension.

The plug-in supports SugarCRM version 5.1.0 to 6.0.2, and works seamlessly with the three editions: Enterprise Edition, Professional Edition and Community Edition. Translations are available for English and Spanish, and more languages can be easily added.

A FREE 30 days trial is available for download. A complete user's manual is also available. For more information visit our site.

3CX Assistant CRM Test Utility

2010-10-03T03:02:00.005-03:00

This is a FREE tool available from BORTECH that makes easier the testing of CRM plug-ins for 3CX Phone System.

We initially created this tool for internal use, and then decided to make it public to make testing easier to every developer of CRM plug-ins for 3CX Phone System. If you are developing plug-ins for 3CX Phone System using the CRM API, then this tool is for you.

This tool allows emulating call arrivals from any callerid. It also allows generating many notifications in a very short period of time, in order to stress your plug-in emulating a high demanding scenario.

For more information visit our site and download it for free.

3CX Voice Application Designer

2010-01-31T18:34:00.005-03:00

3CX Voice Application Designer is a very powerful tool that allows creating IVR callflows with a few mouse clicks, and deploying them to any commercial 3CX Phone System installation. It provides a complete set of advanced components out of the box, which allow accessing databases, executing external code, and much more!

Creating a basic callflow is an easy job that anyone can do. But when you need to integrate your VAD application with an external system, you may need to have some basic programming knowledge. Would not it be great to have that complex application developed for you, but retaining the control so you can change it later with a few clicks? Well, here we are to entirely develop your 3CX Voice Application Designer application, giving you the entire control when it has been deployed.

Why should you outsource this kind of developments with us? We have a very deep knowledge of the VAD, we know what can be done with it and how, and we have lot of experience integrating enterprise systems.

3CX Phone System CRM Integration

2010-01-31T18:21:00.009-03:00

3CX Phone System can be integrated with any external CRM application through this extensibility API, allowing launching calls from your application, getting notifications about the duration of a call, and getting notifications about inbound calls and pop up customer records based on Caller ID. Out of the box integrations are available with Microsoft Outlook and Salesforce. Currently we’re working on the integration between Microsoft Dynamics CRM 4.0 and 3CX Phone System.

We have very deep knowledge on how to use the extensibility API to integrate 3CX Phone System with any CRM application. If you need to integrate your CRM application with 3CX, you can contact us to outsource the development in our company.