Sunday, January 31, 2010

3CX Voice Application Designer


3CX Voice Application Designer is a very powerful tool that allows creating IVR callflows with a few mouse clicks, and deploying them to any commercial 3CX Phone System installation. It provides a complete set of advanced components out of the box, which allow accessing databases, executing external code, and much more!

Creating a basic callflow is an easy job that anyone can do. But when you need to integrate your VAD application with an external system, you may need to have some basic programming knowledge. Would not it be great to have that complex application developed for you, but retaining the control so you can change it later with a few clicks? Well, here we are to entirely develop your 3CX Voice Application Designer application, giving you the entire control when it has been deployed.

Why should you outsource this kind of developments with us? We have a very deep knowledge of the VAD, we know what can be done with it and how, and we have lot of experience integrating enterprise systems.

3CX Phone System CRM Integration


3CX Phone System can be integrated with any external CRM application through this extensibility API, allowing launching calls from your application, getting notifications about the duration of a call, and getting notifications about inbound calls and pop up customer records based on Caller ID. Out of the box integrations are available with Microsoft Outlook and Salesforce. Currently we’re working on the integration between Microsoft Dynamics CRM 4.0 and 3CX Phone System.

We have very deep knowledge on how to use the extensibility API to integrate 3CX Phone System with any CRM application. If you need to integrate your CRM application with 3CX, you can contact us to outsource the development in our company.